Returns

At Superfoodshop, we think it's important that you order with confidence. That is why we offer you a legal right of withdrawal of 14 days as well as a voluntary return period of 30 days, subject to the conditions below.

1. Legal right of withdrawal (14 days)

You have the right to revoke your order within 14 days of receipt without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (not the carrier), received the product.

How to revoke?

You can revoke:

notify us by e-mail, or
via our returns portal (see step-by-step below).

After your notice of withdrawal, you have 14 days to return the product to us.

2. Voluntary return period (up to 30 days)

In addition to the statutory right of withdrawal, we offer an additional, voluntary return period of up to 30 days from receipt.

This additional service applies only under the additional conditions described below and does not affect your statutory rights.

3. Important exceptions - dietary supplements

Due to hygiene and health protection, the right of withdrawal does not apply to:

Food supplements whose seal has been broken
Products that are not suitable to be returned for health reasons

Is the seal intact? Then you can return the product within the applicable period.

4. State of the product upon return

You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.

To exercise this right, please contact us at klantenservice@superfoodshop.nl. We will then refund the order amount due within 14 days of reporting your return, provided the product has already been received back in good order.

5. Return process (step by step)

Submit your return request via our contact form or by e-mail.
You will receive access to our returns portal
Enter your postal code and order number
Enter the reason for return
Choose a service point(PostNL, DHL or DPD)
Choose:
- QR code (no printer needed), or
- shipping label (print it yourself)
Deliver the package and keep the shipping receipt

6. Return costs

The return costs are €6 ,95 per return shipment.
These costs will be deducted from the amount to be refunded.
Return costs are for the customer, unless there is an error or defect on our side.

7. Shipping costs in case of withdrawal

In case of a valid withdrawal we will refund the purchase amount including the standard shipping costs

8. Uncollected or misdirected packages

Not picked up from service point

If a parcel is not picked up on time or multiple delivery attempts fail, it will automatically be returned to us. In this case, €6 .95 return costs will be charged.

Incorrect address entered

In case of an incorrectly entered address or incorrectly selected service point address, the return costs will also be charged to the customer.

9. Incorrect or damaged delivery by Superfoodshop

In case of:

an incorrectly delivered product, or
damage caused by our fault

Then we will take full responsibility for all return costs and provide a suitable solution.

10. Damage during return

Please ensure return products are carefully packed, especially glass packaging.

The consumer is responsible for safe return shipping.
In case of damage due to improper packaging, a reduction in value may be applied
In case of shipping damage, please contact the chosen carrier

11. Refund

Upon receipt and inspection of the return shipment:

we will refund the amount due via the original payment method
within 14 days after receipt of the return.

12. Contact

Do you have questions about returns or withdrawals? Please feel free to contact us at:

Email: info@superfoodshop.nl
Return address:
Beukelsdijk 149 B 02R
3022 DC Rotterdam
Netherlands

Link to contact form